Maruti Suzuki has introduced its NEXA service centre chain in India. Exclusively serving NEXA cars like the S-Cross, Baleno, Ciaz and Ignis, these new service centres will be equipped with some top-end luxury features and more customer comforts. The first NEXA service centre has been inaugurated in Gurgaon, while more branches will be opened across the country in the coming months.
Maruti Suzuki is planning to expand the service centres for NEXA cars in a phased manner. The company is looking forward to setup around 30 outlets in major cities. The locations have been decided by taking into account the number of NEXA cars sold. Eventually, over 300 NEXA service centre will be opened across the country by the year 2020.
It is worth noting that the NEXA cars (S-Cross, Baleno, Ciaz and Ignis) can still be serviced at regular Maruti Suzuki workshops as well.
The NEXA service centres will be aesthetically similar to NEXA dealerships. They will thus follow the monochromatic black theme. Each service centre will have a premium lounge where the car owners car wait while their cars are being serviced. The service bay will be separated from the customer lounge by a large glass wall, allowing the owners to keep an eye on their cars while they get serviced. Maruti is claiming that all NEXA service centres will be fully digitalized and thus there will be minimal paperwork requirement in its operations.
Customers will be able to book a service slot through the official website. A service bay will then be appointed automatically at the booked time slot. Entry into the service centre will be based on RFID tags and thus there won’t be any need to wait at the gate for a manual inspection. Once the customer brings the car inside the service centre, a dedicated service personnel will guide him/her through the process and will enter the required details in a digital job car, which will be accessed through a tablet.
The customer can then either wait in the Wi-Fi enabled premium lounge, or can leave the car at the service centre. A live feed of the car undergoing the service process will be available on the MyNexa smartphone app, which can be accessed from anywhere. This smartphone app will also allow customers to chat with their service advisors while the car is undergoing service.
Every service centre for NEXA cars will come with a dedicated tester line. This will eliminate the need to test the vehicle on the roads in order to make sure that all faults have been rectified. The tester line will include rollers on which the car will be parked and driver, in order to make sure all parameters are in their ideal state.